VIP Account Manager

1549 Киев

$1 500

  • VIP Account Manager
Информация

We’re looking for VIP Account manager to join their team.
The ideal candidate will have experience with online gaming in sales/ VIP/customer support.
You will be the main point of contact to our very important customers, responsible for creating an industry leading VIP experience with their brand.

Этапы интервью
- Interview with CMO and Head of Department;
- English test task;
- Job Offer.
Бонус за релевантного кандидата
20%
Условия работы
We are offering:

- European conferences, on average 3 per year + local Kiev
conferences;
- training goes 50/50 (the company covers 50% of the
training if the courses are for advanced training)
educated team)
- vacation 24 days a year, sick leave paid.
Требуемые навыки
Requirements:

- Work experience in a customer service environment, VIP
customer is an advantage;
- Organised and proactive;
- Excellent written communication skills;
- Committed to provide an outstanding service to the most
valuable customers;
- Self-motivated team player with ability to work
independently;
- Highly numerate and analytical;
- English - upper-intermediate.

Responsibilities:

- Micromanagement of an assigned portfolio of VIP customers for
maintaining ongoing;
- Communication outreach and responsiveness via all
communication channels;
- Develop a strong understanding of the company’s VIP customer
needs & providing excellence in customer service to build long
term relationships and maintaining VIP cards;
- Advising and providing feedbacks, cooperating with CRM in order
to build;
- Working on set targets, objectives and goals while being
accountable for VIP Customer satisfaction;
- Proactively improve all metrics of the assigned portfolio.


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